The software itself is decent for basic needs, but customer support has been frustrating. Response times are slow and the support team often seems unfamiliar with more complex issues. We’ve had billing integration problems that took weeks to resolve. For a free/low-cost option it’s okay, but don’t expect premium support.

After switching from paper charts to NextGen, our practice efficiency improved dramatically. The specialty-specific templates save us hours daily. Integration with our existing systems was smooth thanks to their implementation team. The AI-powered insights have helped us identify care gaps and improve patient outcomes. Worth every penny for our 12-provider group.

NextGen offers everything we need and more, but the complexity can be overwhelming. We’ve been using it for 2 years and still discovering features. The customization is great once you figure it out, but the initial setup was challenging. Support has been hit or miss – sometimes excellent, sometimes frustrating. Overall satisfied but wish it was more intuitive.

Started using Practice Fusion when opening my practice last year. The learning curve was minimal and I was seeing patients with full EHR functionality within a week. The telehealth integration during COVID was seamless. While I may outgrow it eventually, it’s been perfect for getting started without breaking the bank.

We implemented NextGen across our 50+ provider network last year. The scalability is impressive and the analytics dashboards provide invaluable insights into our operations. Revenue cycle management features have improved our collections significantly. Training was extensive but necessary. Would highly recommend for large practices with dedicated IT support.

For a small practice on a budget, Practice Fusion is hard to beat. The cloud-based system means no IT infrastructure costs. Lab integrations work well and the mobile app is surprisingly good. Yes, it lacks some bells and whistles of expensive systems, but it does everything we need reliably. Great option for cost-conscious practices.